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After Sales Service Division

In order to offer our customers with the highest quality of after sales service available, we began leading the industry in 2000 with the establishment of a Daikin Contact Center in Tokyo and Osaka. These centers provide consultations and respond to inquiries from customers regarding air conditioning 24 hours a day 365 days a year. This system has recently been adopted in China, and in the future we intend to expand after sales services worldwide. To take full advantage of customer comments, we communicate the advice we receive from customers throughout the company and reflect it in the services we provide.

Furthermore, from the management of air conditioning equipment to general building management, we have taken on the maintenance business and have uniquely developed D-BIPS, a building integrated monitoring board. This system utilizes the know-how we have accumulated through value-added services such as our Air Conditioning Network Service System, a remote monitoring system that has a built-in energy-saving control function linked to weather information and a function that predicts malfunctions in air conditioning equipment.

Additionally, the Air Conditioning Network Service System provides comprehensive management of building equipment by its online connection with D-BIPS and raises the degree of satisfaction of building users to ensure that a comfortable space is always maintained while making energy-saving proposals. By incorporating the comments of our customers, we work to provide the highest satisfaction possible.

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