Skip to main content

GLOBAL

close

Sustainability > CSR and Strategy > CSR Targets and Achievements

CSR and Strategy

CSR Targets and Achievements

We have stipulated medium-term action targets based on our key CSR themes and have reflected them in our Fusion 20 strategic management plan.

Introduce state-of-the-art technologies to the market in order to address environmental and energy issue

About the CSR Initiatives

Provide Environmentally Conscious Products and Services Worldwide

  • Promote use of energy-efficient air conditioners, including inverter products.
  • Promote use of air conditioners using refrigerants with low global warming potential.
  • Promote use of heat-pump-type heating systems and hot water heaters.
  • Expand our energy-efficient solutions business.

Boundaries (of impact)

Boundaries (of impact)

Medium-term CSR Goals and Plans
(by Fiscal 2020)
  • Promote use of environmentally harmonious products worldwide.
    Through the worldwide adoption of environmentally conscious products, contribute to reducing greenhouse gas emissions by fiscal 2020. 60million tons-CO2
Fiscal 2016 Achievements

Contribution to Emission Reductions
45 million tons-CO2

Environmentally Conscious Products as Percentage of Group Sales (Residential Air Conditioners)
74 %

Top

About the CSR Initiatives

Minimize Environmental Impact in Production Activities

  • Reduce greenhouse gases.
  • Make effective use of water and other resources.
  • Reduce chemicals.
  • Promote green procurement.

Boundaries (of impact)

Boundaries (of impact)

Medium-term CSR Goals and Plans
(by Fiscal 2020)
  • Reduce group-wide fiscal 2020 greenhouse gas emissions from production by 70% compared to fiscal 2005.
Fiscal 2016 Achievements

Greenhouse Gas Emissions from Production
1.57
million tons-CO2
(By 70% Compared to FY2005)

Top

About the CSR Initiatives

Expand the Green Heart Circle of Love for the Earth

  • Encourage employees to take part in environmental activities inside and outside work.
  • Promote environmental and social contribution activities.

Boundaries (of impact)

Boundaries (of impact)

Medium-term CSR Goals and Plans
(by Fiscal 2020)
  • Carry out and expand joint environmental activities with stakeholders.
Fiscal 2016 Achievements

Size of Forest Area Protected 11 million hectares

Green Heart Factories 41

Share dreams and ambitions inside and outside Daikin to realize a healthy, comfortable lifestyle through air

About the CSR Initiatives

Create New Value to Meet the Expectations of Customers and Society

Boundaries (of impact)

Boundaries (of impact)

Medium-term CSR Goals and Plans
(by Fiscal 2020)
  • Provide value to the Earth.
  • Provide value to cities.
  • Provide value for health and comfort.
Fiscal 2016 Achievements

R&D Expenditure 5.39 billion yen
(46.1 billion yen in FY2015)

Number of Patent Applications(FY2015)
(Daikin Industries, Ltd. only)
1,116
(1,292 in FY2014)

Provide peace of mind and reliability through a focus on customer orientation, experience, performance, and advanced technologies

About the CSR Initiatives

Provide Customers with the Ultimate Satisfaction

  • Provide safety and quality.
  • Provide customer satisfaction.

Boundaries (of impact)

Boundaries (of impact)

Medium-term CSR Goals and Plans
(by Fiscal 2020)
  • Establish a service network covering the globe.
  • Improve the ability to develop products in response to the needs of worldwide customers.
  • Establish a high, optimal standard of quality.
Fiscal 2016 Achievements

After-sales Service Customer Satisfaction Rate (Daikin Industries, Ltd. only)
4.13
(Weighted Average of Five-stage Assessment) (4.05 in FY2015)

Number of Countries Where Daikin Does Business
Over 150

Production Bases Over 90

Respect individual personalities and values, and maximize the potential of each employee

About the CSR Initiatives

Create a Work Environment Where Employees Can Use Their Talents to the Fullest through People-centered Management

  • Develop human resources.
  • Promote workplace diversity.
  • Promote occupational safety and health.

Boundaries (of impact)

Boundaries (of impact)

Medium-term CSR Goals and Plans
(by Fiscal 2020)
  • Maintain and expand employment.
  • Build a work environment where many uniquely individual employees can work with enthusiasm, find their work worthwhile, and display their full potential.
Fiscal 2016 Achievements

Women as Percentage of All Managers (Daikin Industries, Ltd. only)
4.4
% (3.6% in FY2015)

Percentage of Overseas Bases Where Local Nationals are President
52
% (51% in FY2015)

Number of Installation Engineers Trained (Japan, China, and rest of Asia)
16,000

Top

Find out more in your region.

Global Locations

Go To Page Top