Daikin’s ultimate goal is to provide “comfort” in every aspect of our customers’ lives.
Besides offering air conditioners that create a pleasant room environment, we want to provide after-sales service that gives customers a good feeling about having purchased a Daikin product.

Meeting Customers' Future Needs

As one of the world's premier air conditioner manufacturers, we also want to be one of the best in customer service. This concept is expressed in our Group philosophy to "Create new value by anticipating the future needs of customers." By being sensitive to what customers want next, we can create new services that make them glad they chose Daikin.

In Japan, the Daikin Contact Center is open 24 hours a day, every day of the year, to take customer inquiries, maintenance requests, and other queries via phone or Internet. The Contact Center's prompt, meticulous response gives our customers the peace of mind they want in after-sales service. When service engineers have finished maintenance or repairs at a customer's company or home, they stay a while and give hints on how to operate the air conditioner to maximize energy efficiency and how to change the filters. Besides making customers feel good by giving hints on optimal product operation, service engineers can hear customer opinions that help us offer even better service in future.

For factory and building air conditioner customers, we offer the industry's first systems for automatically detecting problems and giving online diagnosis. The people running these systems day-to-day know that Daikin is behind them every minute.