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Sustainability Report

Data

Pages focusing on environmental performance information and social performance indicators can be found here.

Companies covered by data:
D Daikin Industries, Ltd.  JG Including group in Japan  OG Overseas group companies only  
OJG Including group companies in Japan and overseas

Quality and Customer Satisfaction

Number of Inquiries to the Contact Center JG

(thousands)

2011 2012 2013 2014 2015
Repair inquiries 796 751 767 715 736
Technical advice 719 725 735 699 674
Parts inquiries 325 315 324 318 312
Others 40 38 42 44 48
Total 1,880 1,829 1,867 1,776 1,770

Customer Satisfaction with After-Sales Service* D

 

  2011 2012 2013 2014 2015
Overall satisfaction 4.06 4.07 4.06 4.10 4.05

*  Results from surveys sent to a random sampling of customers within two weeks after a Daikin product is fixed. A weighted average of a five-stage assessment.

 

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Low-Impact Products

Materials Used D

(tons)

2011 2012 2013 2014 2015
Iron 52,349 48,757 62,734 67,760 61,986
Copper 13,998 12,945 14,170 14,620 13,316
Aluminium 8,297 8,043 11,637 11,408 11,667
Plastics 11,319 11,348 19,130 18,499 18,369
Chemicals (PRTR-designated) 107,165 98,187 126,346*1 122,426 122,795
Packaging 10,990 13,515 10,253*2 8,079 10,371
Other metals     1,754 1,446 1,264

*1 From fiscal 2010 to 2012, calculation covered PRTR substances and refrigerants, but starting in fiscal 2013 other materials were included as well.

*2 Classification was changed in fiscal 2013, with packaging material other than wood and paper being included in each item.

Recycling of Residential Air Conditioners JG

2011 2012 2013 2014 2015
Residential air conditioners collected by major manufacturers (including Daikin) (units: million) 2.34 2.36 2.96 2.22 1.50
Residential air conditioners collected by Daikin only (units: thousand) 200 210 280 230 250
   Weight of products recycled or reused (tons)   8,998 10,523 10,783 10,369
Amount recycled (tons) 7,776 7,947 9,313 9,661 9,419
Recycling ratio (%) 86 88 88 89 90
(Breakdown) Iron (%) 40 39 38 36 36
Copper (%) 8 8 8 9 8
Aluminium (%) 7 7 7 6 5
Mixture of non-ferrous and iron composite materials (%) 35 33 34 34 35
CFCs (%)         0.1
Other valuable materials (%) 10 13 13 15 16
Fluorocarbons recoverd (tons) 128 135 158 164 160
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Low-Impact Production

1) Greenhouse Gas Emissions

Greenhouse Gas Emissions (Production) OJG

(Thousand tons-CO2)

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
CO2 (Energy) 540 550 550 510 490 580 590 580 670 680 710
HFC 760 680 500 270 200 120 120 110 150 140 140
PFC 2,840 2,050 1,770 920 650 940 840 650 490 650 400
Total 4,140 3,280 2,820 1,700 1,340 1,650 1,560 1,340 1,300 1,460 1,260

CO2 Emissions per Production Output OJG

(%)

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
CO2 emissions rate for entire Group with FY2005 set as 100% 100 86 80 80 86 83 75 74 81 85 85

CO2 Emissions per Sales from Transportation (Air-conditioning) D

(%)

2001 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
CO2 emissions per sales with FY2001 set as 100% 100 80 72 74 72 71 69 68 67 65 63

Amount Destroyed in Fluorocarbon Recovery and Destrution
(At Time of Repair and at Time of Disposal) JG

(tons)

2011 2012 2013 2014 2015
Recovered fluorocarbons at time of disposal 33 31 30 58 72
Recovered fluorocarbons at time of repair 320 345 303 317 329

Note: Amount destroyed at Yodogawa Plant, Kashima Plant, or one of the contracted destruction facilities around Japan.

Note: Figures until fiscal 2013 are for Daikin Industries only, and figures from fiscal 2014 are for the Daikin Group in Japan.

2) Energy Consumption

Energy Consumption OJG

 

2011 2012 2013 2014 2015
Electricity (MWh) 586,423 568,186 633,454 662,269 725,625
City Gas (million m3) 79.02 75.86 82.77 81.81 85.49
LPG (tons) 2,606 2,946 2,726 2,630 2,770
Steam (GJ) 658,963 285,391 721,531 738,095 792,769
Petroleum (kl) 4,108 5,366 2,719 2,218 1,571

3) Green Procurement

Green Procurement Rate by Region* OJG

(%)

2011 2012 2013 2014 2015
Japan 96 99 95 94 96
Thailand 98 98 98 98 95
China 91 92 96 97 95
Europe 81 83 86 91 93
Other countries in Asia and Oceania 87 90 84 76 65
North America 3 3 38 39 38
All regions 84 89 84 78 65

*  Green procurement rate= Value of goods procured from suppliers who meet our assessment criteria / Value of all goods procured

4) Water

Water Used OJG

(Thousand m3)

2011 2012 2013 2014 2015
Water Used 6,680 6,710 7,310 7,070 7,010

Water Use per Unit of Production Output OJG

(%)

2011 2012 2013 2014 2015
Overall water used per unit with FY2010 set as 100% 88 89 93 91 87

Waste Water OJG

(Thousand m3)

2011 2012 2013 2014 2015
Waste Water 4,940 4,820 5,040 4,690 5,230

5) Water Pollutant and Air Pollutant Emissions

 

Air Pollutant Emissions D

(tons)

2011 2012 2013 2014 2015
NOx 24 39 28 31 31
SOx 0.0 0.0 0.0 0.0 0.0
VOC 426 379 386 396 381

Air Pollutant Emissions JG

(tons)

2011 2012 2013 2014 2015
NOx 27 39 28 31 31
SOx 0.0 0.0 0.0 0.0 0.0
VOC 427 380 387 397 382

Air Pollutant Emissions OG

(tons)

2011 2012 2013 2014 2015
NOx 75 94 77 62 64
SOx 30 20 5 4 6
VOC 1,139 1,152 973 926 1,006

6) Chemical Substance Emissions

Release of Substances Designated by the Pollutant Release and Transfer Register Law D

(tons)

2011 2012 2013 2014 2015
Release of substances designated by PRTR Law 114 108 93 90 99

Release of Substances Designated by the Pollutant Release and Transfer Register Law JG

(tons)

2011 2012 2013 2014 2015
Release of substances designated by PRTR Law 115 111 95 92 101

Compilation of PRTR Substances (PRTR substances of which at least 1 ton was handled) JG

(tons)

2015
Substance name Amount emitted (tons) Amount transported (tons)
Air Public waterways Soil Waste Sewage
Chlorodifluoromethane; HCFC-22 53.02 0.00 0.00 0.37 0.00
Dichloromethane; methylene dichloride 31.61 0.00 0.00 3.10 0.00
1-chloro-1,1-difluoroethane; HCFC-142b 9.90 0.00 0.00 0.00 0.00
Toluene 3.35 0.00 0.00 0.59 0.00
2-chloro-1,1,1,2-tetrafluoroethane; HCFC-124 1.40 0.00 0.00 0.00 0.00
N-hexane 1.15 0.00 0.00 1.00 0.00
Chloroform 0.84 0.00 0.00 4.10 0.00
Phenol 0.76 0.00 0.00 0.77 0.00
Xylene 0.71 0.00 0.00 0.00 0.00
Formaldehyde 0.42 0.68 0.00 0.30 0.00
1,2,4-trimethylbenzene 0.30 0.00 0.00 0.00 0.00
Hydrogen fluoride and its water-soluble salts 0.24 0.00 0.00 75.00 0.00
Ethylbenzene 0.20 0.00 0.00 0.00 0.00
Poly(oxyethylene)alkyl ether(alkyl C=12-15) 0.02 0.00 0.00 44.00 0.25
N,N-dimethylacetamide 0.01 0.00 0.00 0.00 0.00
Methylnaphthalene 0.01 0.00 0.00 0.00 0.00
N,N-dimethylformamide 0.01 0.00 0.00 5.10 0.00
Acetonitrile 0.00 0.00 0.00 3.10 0.04
Boron compounds 0.00 0.43 0.00 0.58 0.01
Ferric chloride 0.00 0.00 0.00 8.74 0.00
Antimony and its compounds 0.00 0.00 0.00 1.20 0.00
Methylenebis(4,1-phenylene)diisocyanate 0.00 0.00 0.00 1.03 0.00
Zinc compounds(water-soluble) 0.00 0.00 0.00 0.55 0.14
Tritolyl phosphate 0.00 0.00 0.00 0.05 0.00
Molybdenum and its compounds 0.00 0.00 0.00 0.03 0.00
Copper salts (water-soluble, except complex salts) 0.00 0.00 0.00 0.00 0.00
Allyl alcohol 0.00 0.00 0.00 0.00 0.00
Tetrachloromethane 0.00 0.00 0.00 0.00 0.00
Water-soluble salts of peroxodisulfuric acid 0.00 0.00 0.00 0.00 0.00

VOC Emissions OJG

(tons)

  2011 2012 2013 2014 2015
Japan 427 380 387 397 382
Overseas 1,150 1,164 981 931 1,006
Entire Group 1,577 1,544 1,368 1,328 1,388

7) Waste

Amount of Waste and Recycled Materials OJG

(tons)

2011 2012 2013 2014 2015
Amount of Waste and Recycled Materials 92,639 89,690 94,865 99,890 102,653

Amount of Waste and Recycled Materials per Unit of Production Output OJG

(%)

2011 2012 2013 2014 2015
Overall waste generated per unit with FY2010 set as 100% 96 93 93 99.8 98

Recycling Ratio OJG

(%)

2011 2012 2013 2014 2015
Japan 99.8 99.8 99.7 99.7 99.9
Overseas 72.3 72.6 76.6 81.5 77.8
Entire Group 82.0 81.8 83.4 86.9 83.8

 

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Environmental Management

Report from Audits JG

(cases)

2011 2012 2013
Problems found from internal environmental audits Problems found by third-party certification institutes Problems found from internal environmental audits Problems found by third-party certification institutes Problems found from internal environmental audits Problems found by third-party certification institutes
Major non-conformance 2 0 5 0 3 0
Minor non-conformance 38 0 43 0 37 0
Items improved 219 5 229 6 194 9
2014 2015
Problems found from internal environmental audits Problems found by third-party certification institutes Problems found from internal environmental audits Problems found by third-party certification institutes
Major non-conformance 0 0 0 0
Minor non-conformance 24 0 17 0
Items improved 157 7 136 6

Ratio of Employees Belonging to Facilities That Obtained ISO 14001 Certification OJG

(%)

2011 2012 2013 2014 2015
Japan 100 100 100 100 100
Overseas 83 83 84 91 93

 

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Employees

1) Number of Employees, Hiring, etc.

Employee Composition (Data for Daikin Industries, Ltd.) (Note: Number currently employed) D

 

  As of end of March 2010 As of end of March 2011 As of end of March 2012 As of end of March 2013 As of end of March 2014 As of end of March 2015
Men Women Men Women Men Women Men Women Men Women Men Women
Number of employees 6,717 961 6,705 974 6,774 1,025 6,810 1,084 6,839 1,151 6,844 1,189
Average range of services (years) 17.1 10.0 16.8 10.5 16.5 10.4 16.4 10.3 16.6 10.3 16.7 10.5
Average age 41.8 34.2 41.2 34.3 41.7 35.1 41.6 34.6 41.5 34.5 41.3 33.8
Number of managers 936 16 933 21 939 21 951 22 957 29 984 36
Number of board members 44 1 45 1 47 1 47 1 46 1 48 1
Number of foreign nationals 30 21 34 21 38 20 38 20 47 29 52 21

Note: Includes employees on loan

Note: Figures as of fiscal year-end

Employee Make-up by Region OJG

 

2011 2012 2013 2014 2015
Number of companies Number of employees Number of companies Number of employees Number of companies Number of employees Number of companies Number of employees Number of companies Number of employees
Daikin Industries, Ltd. (Only) 1 6,550 1 6,668 1 6,733 1 6,845 1 6,870
Domestic Group (Excluding Daikin Industries, Ltd.) 29 4,594 28 4,673 28 4,707 28 4,729 28 4,848
China 32 12,471 34 13,824 33 16,857 32 19,044 33 18,791
Southeast Asia, Oceania 37 9,377 39 10,149 40 10,739 38 10,593 38 11,237
Europe, Middle East, Africa 59 6,466 58 6,476 57 6,605 58 6,774 59 7,175
North America, Latin America 25 4,652 48 9,608 51 10,599 54 11,194 55 11,884
Total 183 44,110 208 51,398 210 56,240 211 59,179 214 60,805

Note: Figures as of fiscal year-end

Number of Employees Leaving, Employee Turnover D

 

  2011 2012 2013 2014 2015
Men 204 266 236 247 254
Women 42 49 56 48 59
Total 246 315 292 295 313
Employee turnover 3.9% 4.0% 3.7% 3.7% 3.9%

Number of Women Periodically Hired; Percentage of All Employees D

 

2011 2012 2013 2014 2015
Men 172 215 170 179 174
Women 42 60 92 80 83
Total 214 275 262 259 257
Women as % of all employees 19.6% 21.8% 35.1% 30.9% 32.3%

Note: Number of people joining the company on April 1

2) Occupational Safety and Health

Number of Accidents Resulting in Time Off Work D

 

    2011 2012 2013 2014 2015
Number of accidents resulting in time off work Accidents resulting in time off work 15 5 1 4 3
Commuting accidents resulting in time off work 6 3 2 1 1

Frequency Rate* D

 

2011 2012 2013 2014 2015
Daikin Industries, Ltd. 0.20 0.32 0.06 0.25 0.19
National average for all industries 1.62 1.59 1.58 1.66 1.61
National average for manufacturing industry 1.05 1.00 0.94 1.06 1.06

*  This shows the frequency of work-related calamities, expressed in number of calamities for every 1,000,000 working hours.
Frequency rate = Number of calamities by industrial injuries / Total actual working hours × 1,000,000

Severity Rate* D

 

2011 2012 2013 2014 2015
Daikin Industries, Ltd. 0.00 0.01 0.01 0.00 0.00
National average for all industries 0.11 0.10 0.10 0.09 0.07
National average for manufacturing industry 0.08 0.10 0.10 0.09 0.06

*  This shows the severity of the calamity, expressed in man-days lost per 1,000 hours worked.
Severity rate = Total number of working days lost / Total actual working hours × 1,000

3) Re-employed Workers

Number of Re-employed Workers D

 

2011 2012 2013 2014 2015
Men Women Men Women Men Women Men Women Men Women
Number of retirees 185 2 170 7 136 4 105 6 123 7
Number of re-employed workers 171 1 150 6 120 4 96 6 103 5
Percentage re-employed after retiring 92.0% 88.1% 88.6% 91.9% 83.1%

4) Disabled People Employed

Number of People with Disabilities Employed JG

 

2011 2012 2013 2014 2015
Number of people with disabilities employed*1 301 287 294 297 303
Employment rate*2 2.49 2.34 2.07 2.19 2.15

*1 Legally, one severely disabled person employed is counted as two people with disabilities.

*2 Employment rate = number of people with disabilities employed / number of people employed

Note: Figures as of fiscal year-end

5) Work-Life Balance

Number Taking Leave Before and After Child Birth and Employees Taking Childcare Leave D

 

    2011 2012 2013 2014 2015
Number taking leave before and after child birth Women 33 48 69 71 85
Number taking childcare leave Men 93 93 120 130 128
Women 58 68 88 101 112
Total 151 161 208 231 240
Total 184 209 277 302 325

Number Taking Family Care Leave D

 

2011 2012 2013 2014 2015
Number taking family care leave Men 1 2 2 2 0
Women 0 1 1 1 0
Total 1 3 3 3 0

Percentage of Employees Taking All Paid Leave D

(%)

  2011 2012 2013 2014 2015
Percentage of Daikin Industries, Ltd. employees 93.4 92.9 94.4 94.8 94.8
Percentage of Japanese workers in the manufacturing industry (according to Ministry of Health, Labour and Welfare) 55.3 56.5 57.6 58.7 54.7

Average Hours of Overtime per Employee D

(hours)

  2011 2012 2013 2014 2015
Hours 222.30 225.60 227.50 205.60 201.70

Periodic Health Checkup Results D

(%)

2011 2012 2013 2014 2015
% of employees taking checkup 97 97 97 98 99
% of employees requiring treatment 47 50 61 53 72

6) Patent Applications

Number of Patent Applications

 

2010 2011 2012 2013 2014
Japanese applications 1,141 686 898 1,136 948
Overaseas applications 242 202 378 344 344
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Shareholders and Investors

Consolidated Sales by Business Segments

(%)

2011 2012 2013 2014 2015
Air Conditioning/Refrigeration Equipment 85.5 86.8 89.3 89.3 89.5
Chemicals 10.9 9.6 7.9 7.8 7.9
Oil Hydraulics, Defense Systems, and Electronics 3.6 3.6 2.8 2.9 2.6

Consolidated Sales by Region

(%)

2011 2012 2013 2014 2015
Japan 38.9 38.3 28.9 26.0 24.6
China 17.7 18.2 18.1 18.5 17.1
Asia and Oceania 13.4 14.4 13.4 14.2 14.9
Europe, Middle East, and Africa 19.5 18.4 16.9 15.8 16.7
North America, Latin America 10.5 10.7 22.7 25.5 26.7

Net Sales

(¥ billion)

2011 2012 2013 2014 2015
Consolidated 1,218.7 1,290.9 1,877.7 1,915.0 2,043.7
Non-consolidated 446.6 462.7 503.7 477.6 500.4

Total Assets

(¥ billion)

2011 2012 2013 2014 2015
Consolidated 1,160.6 1,735.8 2,011.9 2,264.0 2,191.1
Non-consolidated 797.7 1,140.1 1,264.8 1,346.7 1,308.3

Ordinary Profit

(¥ billion)

2011 2012 2013 2014 2015
Consolidated 81.8 94.1 155.6 194.2 209.5
Non-consolidated 35.4 35.7 44.6 75.7 86.5

Fiscal Year End Stock Prices

(yen)

2011 2012 2013 2014 2015
Fiscal year end stock prices 2,253 3,690 5,782 8,046 8,412

Dividends

(yen)

2011 2012 2013 2014 2015
Dividends 36 36 50 100 120

Breakdown of Shareholders

 

2011 2012 2013
Number of voters Shares held As % of all shareholders Number of voters Shares held As % of all shareholders Number of voters Shares held As % of all shareholders
Financial institutions 160 135,128,030 46.1% 137 133,897,630 45.7% 139 124,217,630 42.4%
Securities companies 96 11,044,961 3.8% 69 6,489,682 2.2% 84 10,276,183 3.5%
Other corporations 653 34,995,334 11.9% 580 29,567,732 10.1% 558 33,388,138 11.4%
Foreign corporation 476 77,871,495 26.6% 478 94,612,756 32.3% 586 104,370,042 35.6%
Individuals, other 48,782 34,074,153 11.6% 40,398 28,546,173 9.7% 33,431 20,861,980 7.1%
Total 50,167 293,113,973 100.0% 41,662 293,113,973 100.0% 34,798 293,113,973 100.0%
2014 2015
Number of voters Shares held As % of all shareholders Number of voters Shares held As % of all shareholders
Financial institutions 146 128,490,830 43.8% 152 140,252,048 47.9%
Securities companies 79 7,541,543 2.6% 73 8,047,833 2.7%
Other corporations 516 33,322,051 11.4% 513 30,800,241 10.5%
Foreign corporation 672 105,460,144 36.0% 689 97,020,517 33.1%
Individuals, other 28,443 18,299,405 6.2% 27,500 16,993,334 5.8%
Total 29,856 293,113,973 100.0% 28,927 293,113,973 100.0%

Dividends to Shareholders Equity

(%)

2011 2012 2013 2014 2015
Dividends to shareholders equity 43.3 35.6 39.9 45.3 46.3

Voting Rights Exercised

 

2011 2012 2013 2014 2015
Voting rights exercised (%) 78.18 81.55 82.07 83.24 85,68
Votes cast over the Internet 1,056,103 1,244,629 1,337,000 1,443,620 1,495,992
Shereholderes voting online 1,115 900 868 923 902

Business / Financial Data (Consolidated)

 

2011 2012 2013 2014 2015 2016
Years ended March 31, 2012 Years ended March 31, 2013 Years ended March 31, 2014 Years ended March 31, 2015 Years ended March 31, 2016 (Forecast)
Net Sales
(¥ billion)
1,218.7 1,290.9 1,787.7 1,915.0 2,043.7 2,080.0
Operating Income
(¥ billion)
81.2 88.6 156.5 190.6 217.9 220.0
Ordinary Income
(¥ billion)
81.8 94.1 155.6 194.2 209.5 217.0
Net Income
(¥ billion)
41.2 43.6 92.8 119.7 137.0 140.0
Earnings Per Share (yen) 141.37 149.73 318.33 410.19 469.23 479.39
Overseas Business Ratio (%) 61 62 71 74 75 -
Free Cash Flow
(¥ billion)
-35.0 35.7 86.9 60.2 78.3 -
Return on Assets (%) 3.6 3.5 4.9 5.6 6.3 -
Return on Equity (%) 8.3 7.8 13.1 13.1 13.4 -
Shareholders' Equity Ratio (%) 43.3 35.6 39.9 45.3 46.3 -
Plant-and-Equipment Investment
(¥ billion)
48.3 54.3 59.4 784 112.7 -
Reseach & Development Costs
(¥ billion)
33.0 33.6 40.2 52.8 46.1 -
Liability with Interest Ratio (%) 33.6 40.7 34.5 29.3 27.8 -

Donations D

(%)

  2011 2012 2013 2014 2015
Environmental protection 26 22 25 45 64
Educational support 19 40 14 7 7
Living in harmony with communities Sports, art, culture 12 12 26 4 11
Local communities, welfare, others 9 14 11 6 6
International exchange 10 13 17 39 11
Disaster relierf 24 0 7 0 0
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Governance

Executive Compensation

 

2011 2012 2013 2014 2015
Directors Number 13 13 12 13 12
Amount of compensation
(¥ million)
801 823 979 1,185 1,284
Audit & Supervisory Board Member Number 5 4 6 4 5
Amount of compensation
(¥ million)
89 89 89 90 94
Total Number 18 17 18 17 17
Amount of compensation
(¥ million)
891 913 1,069 1,275 1,378

Note: About compensation amounts
For fiscal 2011, the compensation amount for the term of office of one auditor and one director who retired is included.
For fiscal 2012, the compensation amount for the term of office of one director who retired is included.
For fiscal 2013, the compensation amount for the term of office of two auditors who retired is included.
For fiscal 2014, the compensation amount for the term of office of one director who retired is included.
For fiscal 2015, the compensation amount for the term of office of one auditor who retired is included.

Starting Salary

(yen)

2011 2012 2013 2014 2015
University grad 215,000 215,000 220,000 225,000 225,000
Masters 234,800 234,800 239,800 244,800 244,800
PhD 258,800 258,800 263,800 268,800 268,800

Note: Figures are those during April of each year.

 

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