Protecting Customer Information

Personal Information Managers and Thorough Employee Education

The Daikin Group is entrusted with a range of customer information including data on repair requests. Because we consider it an important responsibility to protect this information, we have established the Personal Information Protection Rules and Guidelines, and each division and Group company has a personal information manager.

Our Compliance Action Guidelines state our policy of properly handling personal information, which we implement through company-wide education and training aimed at the highest level of personal information security.

The After Sales Service Division, in particular, takes extensive measures to prevent leakage of customer information, as it handles personal information, such as maintenance requests from customers, on a daily basis.

Measures for Information Protection