With the world‘s leading technologies in air conditioning and fluorochemicals, the Daikin Group meets society’s needs for safe products that offer peace of mind. We also ensure customer satisfaction with advanced support systems.
Product Safety
Strict Design Review Ensures Safety: Our Top Priority for Customers
Our responsibility goes beyond simply satisfying customers; we believe that we also have a duty to society to offer products and services that are safe, high quality, and environmentally conscious.
This is exactly what we are doing through an ISO 9001-compliant quality management system in our Air Conditioning Manufacturing Division and Chemicals Division.
In product design, it's customer safety first. Only products that pass the six stages of design review and to-market review can proceed to market commercialization.
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Improving the Quality and Safety of Air Conditioning Products- Recall of Air Conditioner Outdoor Units: Free Inspection and Repair
- Development Process Raises Quality
- Raising Quality and Safety of Fluorochemical Products
Improving the Quality of Service
Speed, Accuracy, and Good Manners through Daikin Contact Centers and Servicing Bases
The After-Sales Service Division maintains and repairs air conditioners. Certified for the ISO 9001 quality management system, the division’s policy is to offer the ultimate in quality service through speed, accuracy, and good manners.
We are also rapidly working to establish more local service outlets around the world for handling customer inquiries and thus achieve a service system geared to customer needs. The Daikin Contact Center is open 24 hours a day, every day of the year to take repair requests and offer technical advice.
The many opinions and requests received by the center are reflected in our product development and service so that we can stay one step ahead of customer needs.
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- Customer Help-Line
- Customer Opinions Improve Products
- Daikin Rated No.1 in Customer Satisfaction
Protecting Customer Information
Protecting Customer Information in Every Way
We established the Personal Information Protection Rules and Guidelines to properly protect and manage the range of customer information that we gather through repair requests and other means. Each division and group company has a personal information manager and carries out a variety of employee education on personal information.
