Our responsibility goes beyond simply satisfying customers; we believe that we also have a duty to society to offer products and services that are safe, high quality, and environmentally friendly.
This is exactly what we are doing through an ISO 9001-compliant quality management system in our Air Conditioning Manufacturing Division and Chemical Division.
In the Service Division, which is in charge of air-conditioner maintenance and repair, we operate an ISO 9001-compliant quality management system that goes by our basic policy to “achieve the ultimate after-sales service quality (with speed, accuracy, and kindness).”
In countries around the world, we are rapidly increasing the number of customer service centers, which respond to a variety of inquiries, and we are boosting our service network to better handle repair requests.
In China, we are increasing the number of service centers in FY2007 from nine to an estimated 22
The Daikin Contact Center in Japan is open 24 hours a day, 365 days a year to take calls from customers on all matters, including repair requests and technical questions.
All opinions and wishes expressed by customers are reflected into our product development process, ensuring that the next products we bring out are exactly what customers want.
In order to protect and properly manage repair request data and other personal information on customers, we established the Protection of Personal Information Rules. Information managers in various divisions and group companies lead efforts in abiding by these rules.
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