13 July 2015
"CSR Report 2015"
Daikin Industries, Ltd. has issued its Japanese edition of "CSR Report 2015" summarizing CSR (Corporate Social Responsibility) activities in the Daikin Group from April 2014 to March 2015.
This report serves to inform various stakeholders regarding CSR within the Daikin Group and deepen their understanding of activities undertaken by Daikin to achieve it by centering on the themes of "Environment," "Quality and Customer Satisfaction," "Human Resources," and "Social Contribution," which are all deemed essential to Daikin.
In the 2015 edition, we provide feature articles on such topics as promotion of next-generation refrigerant HFC32 (R32) to emerging countries, development of energy-saving air conditioning equipment crucial for realizing a net zero energy building (ZEB), and strengthening of the after sales service system in China.
Moreover, the Daikin Group recognizes climate change mitigation through reduction of greenhouse gases as a social issue requiring urgent attention. With this understanding, we publish actual results based on action item targets such as promoting energy-saving air conditioners in emerging countries where growth is remarkable and curtailing CO2 emissions for fiscal year 2014 by 28 million tons.
In September, we plan to publish more detailed information for the "CSR Report 2015" on the Daikin Industries company homepage (http://www.daikin.co.jp/csr). A printed edition in English is planned for publication during the same period.
In order to contribute to protection of the ozone layer and mitigation of global warming, Daikin is promoting air conditioners that use refrigerant R32, which is one-third the global warming potential (GWP) of conventional refrigerants. In emerging countries, information and know-how are especially needed concerning the handling of refrigerant R32 through the entire lifecycle from production to installation and servicing to disposal. In fiscal year 2014, Daikin participated in a technical assistance project of the Japanese Ministry of Economy, Trade and Industry (METI), which had received a request from the government of Thailand, and provided assistance to Thai manufacturers in the form of basic knowledge of R32, safety education for production equipment, and instruction in installation and maintenance.
Progress is being made in developed countries and Japan toward low carbon societies with the introduction of the net zero energy building (ZEB). To make ZEB a reality requires higher energy efficiency in air conditioners since air conditioners account for the greater amount of energy consumption in buildings. In fiscal year 2015, we will work in cooperation with universities in Singapore to verify functions of air conditioning systems in tropical regions with high humidity and aim for practical applications toward realization of an array of low carbon societies.
Not only is the Daikin Group working to improve sales, it also aims to improve the level of customer satisfaction and globally enhance the after sales service system, including maintenance and other services, with establishment of call centers under direct management at 27 global bases. In China, we are working to develop human resources that have high-quality service capabilities by providing employees comprehensive technical training. Furthermore, we are establishing consultation desks and technical assistance, even for dealers, and are tackling development of a full range of services for customers.
Since fiscal year 2011, we have executed a five-year environmental action plan that makes fiscal year 2015 the final year and are proceeding forward toward realization of targets.
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