FAQGENERAL SERVICE Q&A
Introduces product operating conditions that are often mistaken as malfunctions.
Please check the symptoms described here before requesting after-sales service.
Room Air Conditioners (Home Air Conditioners)
- The air conditioner does not start operation immediately after it is turned on.
- The air conditioner does not blow air immediately after it starts operation in the heating mode.
- The air conditioner produces a water flowing sound.
- The air conditioner produces an air releasing sound.
- The air condition produces a crackling sound.
- The outdoor unit discharges water or steam.
- The amount of drained water is large (as compared to the amount discharged in the previous year or the day before).
- The air conditioner does not operate (Operation lamp is not lit).
- The air conditioner does not cool or warm the room.
- The air conditioner stops operating (Operation lamp blinks).
- The air conditioner operates abnormally.
- The indoor unit produces a mist.
- The air conditioner stops operation (Operation lamp remains lit).
- The air conditioner stops in the middle of operation (ON timer in operation).
Sky Air Models (Business-use Air Conditioners)
- After the power switch is turned on, the air outlet flaps operate.
- When the operation mode is changed, the air outlet flap position also changes.
- The air flow suddenly becomes stronger during a heating operation.
- The air outlet flaps sometimes operate during a cooling operation.
- In the microcomputer-controlled dry mode, the indoor unit fan operates at L for one minute when the outdoor unit (compressor) is not operating.
- The air outlet flaps do not operate at the same time in the master and slave indoor units of a simultaneous operation multi-unit.
- The indoor unit fan operates after a heating operation stops (in an air conditioner equipped with a heater).
- The drain pump continues operating after a cooling operation stops.
- When the air outlet swing function is set to ON, the flaps remain at a horizontal position.
- The remote control thermostat cannot be set.
All Models
* The power cord and plug are extremely hot or damaged.
* Abnormal noise is produced during operation.
* Foreign items or water entered the air conditioner accidentally.
* Circuit breaker, fuse or earth leakage circuit breaker trips frequently.
* The ON switch or button sometimes fails to operate the air conditioner.
* Burning odors are produced.
* Water leaks from the indoor unit.
* The Operation lamp blinks, and the temperature indicator displays two alphanumeric characters.
(The display indicates the type of error. Check the alphanumeric characters and notify your dealer when requesting a repair.)
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