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CSR Action Plan 2020

Customer Satisfaction

CSR Action Plan 2020

Provide peace of mind and reliability through a focus on customer orientation, experience, performance, and advanced technologies

About the CSR Initiatives

Provide Customers with the Ultimate Satisfaction

  • Provide safety and quality
  • Provide customer satisfaction
2020 Target
Establish a service network covering the globe
Grasp worldwide customer needs and pursue high customer satisfaction
Establish a high standard of quality
Fiscal 2017 Achievements
Progress rate of after-sales services, regarding the base year as 1.00

Japan: 1.11
China: 1.01
Singapore: 1.03
Italy: 1.00

We measured how much we improved after-sales service customer satisfaction.


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