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Stakeholder Engagement

Stakeholder Engagement

Basic Policy

So that we can continue to contribute to society, Daikin uses every means possible to gather the opinions of stakeholders, report these to company officers, and reflect them in our management, all with a focus on stakeholder engagement*.

Daikin's main stakeholders are the customers to whom we provide products and services, those directly affected by our business including shareholders, investors, employees, and business partners, as well as members of local communities, who are affected by our business activities. Moreover, the national and local governments of the countries where we do business, and those countries' industry groups, are connected to our efforts to improve environmental performance and disseminate environmental technologies. But no single group of stakeholders has priority over another; they are all important to Daikin.

Stakeholder engagement
The process of being actively involved with one or more stakeholders through dialogue or other means, with the aim of achieving a mutually acceptable outcome, in the course of a corporation's integration of its social responsibility into day to day practice. (From the Keidanren's Charter of Corporate Behavior)

Stakeholder Engagement Efforts

Stakeholders Main dialogue methods and opportunities Main dialogue representatives at Daikin
  • Daily sales activities
  • Contact Centers
  • Showrooms
  • Dialogue during repair visits
  • “Thank You” sales events and product explanations at distributors
  • Website and social media
Sales divisions
Service divisions
General affairs divisions
  • Shareholders' Meeting
  • Briefings for analysts & investors and respond to individual requests for information
  • Integrated Report, business reports
  • Information for investors on Website
General affairs divisions
Corporate communication divisions
  • Daily procurement activities
  • Supplier briefings
  • Supplier Quality Conferences
  • Quality audits
Procurement divisions
  • Daily dialogue
  • Interviews based on employee self-assessments
  • Labor-management council meetings, labor union council meetings
  • Group Management Meeting
  • Global managers' meetings
All divisions
Human Resources Division
Corporate Planning Department
  • Dialogue with government representatives in each country
  • Dialogue with UN representatives
Group companies
Daikin bases
  • Air Conditioner Forums (Konwakai)
  • Joint research and joint development
Public relations divisions
Research divisions
  • Joint research, joint development
  • Participation in industry events
Research divisions
CSR divisions
  • Dialogue with NPOs and NGOs
CSR divisions
  • Informing local community of emergency disaster drills
  • Factory tours
  • Involvement with local groups and events
  • Providing environmental education
Group companies
Daikin bases
CSR divisions

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