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Sustainability > Key Activities > Human Resources
Fiscal 2016 Human Resources

Amidst a growing market in emerging countries and a shortage of engineers in the manufacturing and service fieldsSupporting the Training of Engineers in Emerging Countries through Industry-Government-Academia Collaboration

Why is it important?

More Local Engineers Needed to Support Air Conditioner Industry

The widespread use of air conditioners requires more than just their manufacture: you also need people with the specialized skills to install, maintain, and repair them. By globally fostering human resources with these skills, we can contribute to further air conditioner adoption and a better quality of life for people in these worldwide communities.

It is especially important that we waste no time in training human resources in the newly emerging countries where air conditioner use is on the rise, since there is a shortage of engineers in those countries.

Air Conditioner Demand Growth Rate (Since 2000)

Air Conditioner Demand Growth Rate (Since 2000)

Note: Data created based on “World Air Conditioner Demand by Region,”
published by the Japan Refrigeration and Air Conditioning Industry Association.


Contributing to Expansion of India’s Air Conditioning Market with Engineers Training

Among emerging countries, India has shown particularly rapid growth. With economic expansion the country’s air conditioner market grows a 1.2-times in the past five years. Fiscal 2016 sales of Daikin Airconditioning India Pvt. Ltd. (Daikin India) were up 20% over the previous year. The market is expected to continue growing. However, air conditioners operate under extreme conditions because infrastructure, such as transportation, is still developing; power outages and voltage fluctuations appear frequently; and heat exchangers get clogged with dust.

Against this background, it is essential that we make air conditioners capable of withstanding such extreme conditions and train technicians to carry out installation, maintenance, and repair. By contributing to solving problems in India such as the shortage and lack of skill of technicians, we can help raise overall skill levels in the country. Ultimately, we believe that such contributions will lead to sustainable growth for Daikin.

Estimated Air Conditioner Demand in India

Estimated Air Conditioner Demand in India

Source: “World Air Conditioner Demand by Region,”
published by the Japan Refrigeration and Air Conditioning Industries Association



Training Service Engineers of All Companies’ Products

Since 2000, Daikin India has not only been conducting technical training for its own service engineers but has also been training service engineers of dealers and service outlets that handle other companies’ products also. This training is run by a dedicated team that teaches necessities such as air conditioner basics and techniques related to periodic inspections and breakdown diagnosis at the company’s training center in the factory. In fiscal 2016, the training hosted a cumulative total of more than 20,000 mandays. Daikin India has expanded the number of training centers in India to five to allow service engineers in regions around the country to be easy to join the training. In fiscal 2016, approximately 1,200 participated.

Industry-Government-Academia Collaboration supports to Train Young Technical Engineers and Helps Raise Technical Skills Nationwide

An air conditioning technology workshop at a vocational training school

An air conditioning technology workshop at a vocational training school

Daikin India is expanding its human resource training to include not just current technicians but also those who will contribute to technological advancement in the future.

In August 2016, the company began air conditioning technology workshops for university students in collaboration with vocational training schools. Students learn the knowledge and practice the skills needed to become a service engineer. The company dispatches employees to guide the workshop instructors, and it provides the air conditioners needed for teaching purposes free-of-charge. The collaboration currently encompasses eight vocational training schools, and in the past half year more than 250 students have taken part.

Since November 2016, Daikin has been taking part in the Manufacturing Skill Transfer Promotion Program, a joint initiative of Japan’s Ministry of Economy, Trade and Industry (METI), the Ministry of Skill Development and Entrepreneurship (MSDE) of India, and Japanese private companies. The program aims to train 30,000 engineers over the next 10 years. In August 2017, Daikin India launched the Japan-India Institute for Manufacturing (JIM) to train engineers for the field of air conditioner manufacturing. The school will accept students whose financial situation makes it difficult for them to go to university, and they will learn not only practical skills but also the spirit and culture of Japan manufacturing, including improvement activities and the 5S method.

Human Resource Training Programs of Daikin India

Human Resource Training Programs of Daikin India



Growing Worldwide with Communities through Human Resource Training

As you can have seen above, we are conducting technical training in India’s manufacturing and service fields in order to foster the personnel who will be the core of the country’s air conditioning industry. In other countries as well, we will strive to train human resources in Daikin and in other companies so that local industry can advance and prosper.

By continuing to foster human resources inside and outside our company worldwide, contributing to growing engineers and local development, Daikin can achieve sustainable growth.

Stakeholder’s Comment

High Hopes for Improved Student Skills through Practical Training with Daikin

What’s special about this course is that it brings the students close to Daikin’s industry-leading technologies and provides them with training that allows them to acquire the skills and knowledge they need for working. We know the course is effective because of the praise our graduates have received from the front lines. I hope that in the future the course will incorporate even more advanced training.

Dr. Vikram Singh Professor YMCA University of Science and Technology, Faridabad

Dr. Vikram Singh Professor
YMCA University of Science and Technology, Faridabad


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