In 2000, Daikin achieved an industry first with the opening of the Daikin Contact Center, a 24/7 customer service desk. Currently, the service operates in Japan and China with plans to develop it globally to other regions in the future. The service also provides for nighttime service calls, an industry first, as well as for year-round, same-day parts shipping. We assign personnel with excellent communication skills and extensive experience to the contact centers and train them to respond to all types of inquiries, including service requests, parts orders, and technical consultations. This high-quality service and quick response has earned Daikin high praise in the industry and customer appreciation.