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Privacy Policy

Daikin Industries, Ltd. (hereinafter, "Daikin", "we", "us" etc. ), together with our group companies, is sincerely committed to ethical behavior and legal compliance, and we also consider the protection of personal information - a valuable asset entrusted to us - as our social responsibility, therefore, hereby we set forth this Privacy Policy.

1. Handling of Personal Information

1) Collection of Personal Information

Daikin time to time and to the extent necessary collects personal information during the course of our various business activities - such as air conditioning, chemical, oil hydraulics, defense and electronics business - through requests or contacts to us such as in relation to product or service orders, technical consultations, service or maintenance request or requests for catalogues and manuals etc, market or other surveys and events, and other requests.

You can refer to our main products and services here.

2) Use of Personal Information

We use the collected personal information for the following purposes.

Personal information of our Customers

  • (1) Supplying our products and services
  • (2) After sales and services
  • (3) Improving the quality of the planning/research and development of our products
  • (4) Responding to requests from our Customers
  • (5) Providing information about our products and/or services
  • (6) Organization of our sales campaigns and other events (e.g. sending out invitations)
  • (7) Surveys and product monitors
  • (8) Management of the access to our premises

Personal information of our Business Partners

  • (1) Organization of business meeting (e.g. sending out invitations)
  • (2) Contacts and provision of information to the persons in charge of our Business Partners
  • (3) Performance of works and services entrusted to us by our Business Partners
  • (4) Management of access to our premises

Personal information of our Shareholders

  • (1) Performance of our and our Shareholders' rights and obligations as prescribed by the Companies Act
  • (2) Provision of services to our Shareholders
  • (3) Management of shares and shareholders by preparing databases required by laws and regulations

Personal information of Applicants for Employment or Internships and Retired Employees

  • (1) Provision of information to Applicants for Employment or Internships and other human resources management related activities
  • (2) Management of hiring processes
  • (3) Provision of information to our Retired Employees

3) Joint Use of Personal Information

Daikin may, within the scope of the above described purposes, jointly use the collected personal information with our group companies. When the joint use is with third parties outside the Daikin group companies, we will inform the data subject about the scope, purpose and other necessary items via our website or by other means.

  • (1) Categories of jointly used personal information
    Name, address, phone and other contact information, other personal information for the above prescribed purposes including sales information related to our products/services, installation or maintenance related information etc.
  • (2) Entities jointly using the personal information
  • (3) Responsible entity
    Daikin Industries, Ltd.

4) Disclosure of Personal Information to Third Parties

Daikin will not - except in cases of joint use of personal information with our group companies and processing of personal information by our subcontractors - disclose personal information of the data subject without the consent of the respective data subject. Notwithstanding the foregoing, disclosure may occur in cases prescribed by law, in cases necessary to protect the life and/or the property of human beings, and in cases where the improvement of public health, healthy upbringing of children, cooperation with the police, court or other public bodies make it necessary.

5) Request for Disclosure etc of Personal Information

Upon receipt of request from the respective data subject pursuant to our procedures, Daikin will promptly disclose the personal information held by us about the data subject, unless such disclosure may cause major detrimental impact on our operations, and/or unless such disclosure may cause a risk to the life, safety, property or other rights of individual(s) etc.

Furthermore, upon receipt of request from the respective data subject pursuant to our procedures in order to revise, add, delete or cease using personal information held by us on him or her, Daikin will promptly investigate the request, and in case the request is reasonable, we will certainly accept the request.

Procedures on disclosure etc requests are described here.

6) Cross-border transfer

In cases when we transfer personal information across borders to our group companies or to third parties, we check applicable laws and regulations to such international transfer and comply with those laws and regulations.

2. Compliance with Laws on the Protection of Personal Information

Daikin will comply with this Privacy Policy, our other internal rules, and applicable laws and guidelines on the protection of personal information.

3. Security Measures to Protect Personal Information

Daikin has a management system and implements appropriate security measures in order to maintain integrity and security and prevent unauthorized access, loss, manipulation or leaks etc of personal information. Furthermore, upon subcontracting the processing of personal information, we make efforts to protect such personal information by selecting subcontractors who handle personal information appropriately and by prescribing the necessary measures to the subcontractor for the appropriate data management.

4. Continuous improvement

Daikin regularly reviews and seeks to improve our efforts on the protection of personal information.

5. Contacts

Questions or comments on this Privacy Policy may be sent to this contact:

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