Responsibility to Stakeholders | Daikin Industries, Ltd.

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Daikin products such as air conditioners, fluorochemical products, and hydraulic equipment are used by families and industries around the world. We provide products and services that anticipate society's needs. We believe these products must satisfy customers with safety and high quality.

	Daikin Contact Center
	Customer satisfaction questionnaires
	Support seminars for dealers
	Service engineer offers helpful extra information during maintenance calls (the "five-minutes of extra care standard")

Boosting Employee Capabilities

Workplace Diversity

Balancing the Responsibilities of Work and Family

Occupational Safety and Health

Labor Management Relations

Approximately 40,000 employees work at Daikin bases around the world. The growth of our employees—who sustain our business—is the growth of the Daikin Group. We stress fairness of opportunity and reward for all employees, regardless of age, sex, or nationality in order to make the most of their diverse abilities. We create an environment where they can work in safety and health, and consider their work-life balance.

	Interviews based on employee self-assessments
	Labor-management council meetings, labor union council meetings
	Group Management Meeting

Philosophy on Suppliers

Working Closely with Suppliers

Green Procurement Guidelines

The supply chain is made up of not only suppliers from whom we directly procure raw materials and parts but also those suppliers further upstream. We build a relationship of mutual growth and prosperity by communicating frequently and continuously with suppliers in order to ensure product quality and safety. A prerequisite to this is fair and honest business dealings.

	Meetings for suppliers
	Award ceremonies for suppliers
	Technology discussions, quality and safety gatherings
	Quality and environmental audits
	Help Line for Corporate Ethics

We operate on capital provided by approximately 30,000 shareholders. We make the best use of capital to achieve solid profitability and a firm financial base to maximize corporate value and meet shareholder and investor expectations with stable dividends. We provide the necessary information promptly and continuously interact with shareholders and investors.

	Ordinary General Meeting of Shareholders
	Briefings on financial results, briefings for investors
	Annual Report, business reports
	Information on Web site
	Inquiries by telephone and Internet

Promoting Art and Culture

Promoting Sports

Contributing to Education

Environmental Contributions to Society

A Good Corporate Citizen

At bases in more than 38 countries, we have a strong desire to form lasting bonds with local communities and economies and make a positive contribution as good corporate citizens. We contribute to regional industry and economy through our business, and ensure that our bases are safe and open to local communities. We encourage each Daikin base to think and take action that contributes to the community.

	Public liaison person at each Daikin base
	Informing local community of emergency disaster drills
	Factory tours for local citizens
	Participation in local groups
	Involvement in local events

We strive to reduce greenhouse gas emissions in all business activities to achieve our most important mission: curbing global warming. We are also promoting our "green heart" philosophy to communities and to future generations through environmental protection activities.

	Environmental seminars, environmental exhibitions
	Various forms of environmental PR
	Environmental education
	Green procurement briefings