Value Provision Themes
Customer Satisfaction

Policy

Providing Peace of Mind and Reliability through a Focus on Customer Orientation, Experience, Performance, and Advanced Technologies

Why is it important?

It is our social mission as a manufacturer to provide safe and high-quality products and services that meet the diversifying needs of our customers.

Daikin's Approach

We strive to ensure safety and high quality in all processes from product design to manufacturing, sales and after-sales service by anticipating customers’ future wants.

Sustainability Targets and Results

Elevate customer value by connecting with customers and providing detailed proposals in response to the needs of each vertical market

●Net sales of Air Conditioning Solutions business

We used net sales to measure the extent to which we provide solutions tailored to needs

Medium-Term Targets

560 billion yen in fiscal 2023

Fiscal 2021 Achievements

500 billion yen

●Customer satisfaction with after-sales services

We measured customer satisfaction (setting the base year as 1.00)

Medium-Term Targets

Establish service network
covering all regions worldwide

Fiscal 2021 Achievements

Japan: 1.14　
China: 1.04
India: 1.19　
France: 1.02

Customer Satisfaction
We continue to strive for customer satisfaction throughout the lifecycle of our products by understanding the needs of customers around the world and integrating them into product development.
Product Quality and Safety
We believe that it is a manufacturer's mission to provide society with safe, high-quality products and services.
Protecting Customer Information
We manage and use personal information about customers in an appropriate manner.