CSR for Value Provision
Customer Satisfaction

Policy

Providing Peace of Mind and Reliability through a Focus on Customer Orientation, Experience, Performance, and Advanced Technologies

Targets of CSR Action Plan 2020

Developing business in more than 160 countries throughout the world, Daikin provides customers with the highest degree of satisfaction by ensuring a high level of quality through efforts to provide products and services meeting local needs.
We regularly listen to customer feedback from around the world and utilize this feedback in product development in a continued pursuit of customer satisfaction throughout the product life cycle.

Fiscal 2020 Achievements

We measured how much we improved after-sales service customer satisfaction compared to the base year.

Customer Satisfaction (when base year is 1.00)

Japan (compared to fiscal 2015):

1.14

China (compared to fiscal 2018):

1.04

India (compared to fiscal 2016):

1.15

Indonesia (compared to fiscal 2017):

1.10

Singapore (compared to fiscal 2015):

1.01

Vietnam (compared to fiscal 2015):

1.17

Australia (compared to fiscal 2015):

1.00

Product Quality and Safety
We believe that it is a manufacturer's mission to provide society with safe, high-quality products and services.
Customer Satisfaction
We listen to customers' opinions and requests so that we can anticipate their needs and bring them greater satisfaction.
Protecting Customer Information
We manage and use personal information about customers in an appropriate manner.