- Air Conditioning & Refrigeration
Daikin leverages its experience and technology to deliver air conditioning solutions that meet the demands of any setting.
- Products
- Daikin CSR at a Glance
- Message From the President
- Management Strategy and Sustainability
- CSR Management
- CSR for Value Provision
- Fundamental CSR
- Key Activities
- Sustainability Report
- Environment-Related Content
Customer Satisfaction
Protecting Customer Information
Protecting Customer Information
Personal Information Managers and Thorough Employee Education
To properly protect the range of customer information entrusted to us, Daikin has a Personal Information Protection Policy, as well as various in-house rules for information protection. For example, in the Daikin Group in Japan, personal information managers and others in each division follow these in-house rules in leading employees in the strict protection of personal information. Since 2005, we have striven to strengthen information management through annual conferences of personal information managers, who make every effort to reduce risk related to confidential information and personal information.
Particularly in divisions that handle repair information data on customers on a daily basis, we do everything possible to keep this information secure. To continually monitor and improve on our information security system, employees conduct their own self assessments, the legal department conducts legal audits, and the Internal Auditing Department conducts audits.
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