Daikin believes that practicing the principle of Our Group Philosophy and "People-Centered Management" is essential to the growth of the group. Our philosophy states that the cumulative growth of all group members, regardless of nationality, age and gender, serves as the foundation for the group's development. Based on the belief that people grow through work experience, the Daikin Group develops employee capabilities through training opportunities that include on-the-job training (OJT)*1 in which each person is given the job most suitable to using unique talent and fostering individual growth. To provide our workforce with as many improvement opportunities as possible, we supplement OJT with off-the-job training (Off JT),*2 such as the Daikin Leadership Development Program for executives who will work on the front line of our business, and overseas base practical training for fostering young, globally minded employees. We also provide opportunities for independent learning through language training and correspondence courses.
Since fiscal 2015, we have been operating the Global Daikin Leadership Development Program to foster local nationals who work in group management or who are managers at Daikin's overseas bases. Aimed at all managers including managerial candidates, this training program teaches participants things like Daikin's corporate culture and the group's unique management philosophy.
With the Group's business spreading worldwide, it is crucial that we train people to be leaders with the management skills to guide employees with a diverse range of values in a common direction.
Accordingly, Daikin conducts various forms of training at the following facilities.
We will continue to boost human resources, such as by boosting global recruitment, increasing the number of inter-regional and international deployments, and creating competitive assessment and reward systems, and facilitate mutual communications between divisions and bases.
|Daikin Ales Aoya Global Training Center||Established in Tottori Prefecture in May 2008.
In 2018, the facility was expanded for skills, technology, and service engineer training functions.
In fiscal 2019, more than 16,750 employees used the facility.
|Daikin Eau De Ciel Tateshina Seminar House||In June 2014, a training facility was added to the employee recreation facility of Daikin Industries, Ltd. in Nagano Prefecture in order to address the training needs for the entire Group for building the skills of our employees. It is used as a venue for overnight training camps and training.|
|New Employee Training||Every year, new employees spend five nights and six days at the Daikin Ales Aoya global training center in Tottori Prefecture, Japan. In 2019, we held the 47th session of this training camp over a four-week period for 537 employees consisting of new graduates and all career-track hires.
Also taking part were more than 200 persons including Daikin executives and experienced employees, who acted as training leaders.
The goal of the session is to have new hires and training leaders learn about Daikin's People-Centered Management and how to become an ideal employee together through hands-on, participatory overnight training in which they hold discussions and practice concepts, while eating and sleeping in the same facility.
|Overseas Base Practical Training||To foster internationally minded employees who can lead our global business in future, we send young employees to work at overseas bases for between one year and two years.
Unlike other Daikin employees working overseas, these people take on practical work projects as they cooperate with local dealers, suppliers, business partners, and universities, striving to think outside the box, take on new challenges, and improve their abilities to communicate within foreign cultures.
In fiscal 2019, 29 employees took part in this training. Since the program started in fiscal 1999, a total of 313 employees have participated.
|Global Training Program for Overseas Personnel||Since fiscal 2015, we have held the Global Training Program in Japan to train young employees from Daikin overseas bases. Training at Daikin Industries, Ltd., participants deepen their understanding in areas such as Daikin technologies, quality, and production technologies, so that they can lead Daikin's worldwide efforts at their respective overseas bases.
In fiscal 2019, eight overseas employees (seven from Thailand and one from Vietnam) started their training in our development, production technology, quality control, and global strategy divisions. A cumulative total of 33 trainees have taken this training since fiscal 2015.
|Work-Study Programs in Japan||Daikin sends young employees in Japan to universities in order to improve their technological skills, acquire MBAs, widen their perspective, and build human resource networks.
As of fiscal 2019, there were five Daikin employees studying at Toyota Technological Institute.
|Daikin Leadership Development Program, Global Daikin Leadership Development Program||Daikin fosters the next generation of senior management candidates through the Daikin Leadership Development Program, which trains Daikin Industries, Ltd.'s executives, and the Global Daikin Leadership Development Program, which is for local nationals who are managers at Daikin's overseas bases. Centered on Our Group Philosophy and our "People-Centered Management," the program turns out executives who can lead and manage their company for the common good of the entire Daikin Group.
In fiscal 2019, the cumulative number of participants reached 253 in the Daikin Leadership Development Program and 191 in the Global Daikin Leadership Development Program.
Daikin fosters human resources capable of passing on the skills that are the foundation of our monotsukuri. Daikin has set a goal of having 1 in 4 employees working in production worldwide be an excellent skilled engineer or an advanced skilled engineer, both of whom possess advanced skills and knowledge and leadership abilities. At Daikin in Japan in fiscal 2019, this rate was 1 in 3.2. As our business expands globally, we are stepping up our worldwide training.
Daikin Industries, Ltd. introduced a system to pass on advanced skills to young workers. This system ensures that we give the next generation of technical leaders the advanced skills that form the foundation of manufacturing.
In the air conditioning divisions, workers with advanced skills are designated as "Takumi" after demonstrating their mastery in the areas of brazing, lathing, sheet metal working, arc welding, die making, and tooling.
The chemicals divisions have a system to designate Experts, who pass their advanced skills on to others. These Takumi and Experts teach their skills at Daikin bases worldwide, thus fostering future engineers and technical leaders.
In April 2010, we established a new trainer system to foster future Takumi and Experts and thus make up for a shortage of their numbers.
In fiscal 2017 in the chemicals divisions, we added chemical operation trainers. These Takumi, Experts, and Trainers go on to become instructors who teach selected employees in periodic skills training held at production bases around the world.
As of the end of fiscal 2019, there were 34 Takumi and 115 Trainers (31 in Japan, 84 at overseas bases) in the air conditioning divisions. The chemicals divisions had eight Experts and 10 Trainers (six in Japan, four at overseas bases).
By 2020, Daikin plans to increase the number of Trainers to 129. This will raise the skills level at overseas bases and allow Daikin to respond to base expansion resulting from the construction of new plants and the acquisition of other companies.
Once every two years, the Global Skills Competition for Daikin's worldwide production bases is held with the aim of boosting the skills of employees in manufacturing. In addition to practical skills such as assembly and disassembly, participants take written tests that confirm their knowledge about dealing appropriately with workplace accidents.
In years when there are no skills competition held, we hold skills training sessions for future leaders. At these sessions, Takumi, Experts, and Trainers are the instructors, teaching employees selected from production bases around the world the Daikin way of training people and making products.
At the fiscal 2019 training sessions, there were 10 employees from production bases in Japan and 11 from overseas. From the chemicals divisions, three employees from production bases in Japan and two overseas participated, learning about the basics of chemical engineering using simulators (distillation, material balance, and heat balance).
Skills workshops are also held at overseas group companies and among companies in certain world regions. Participants at each Daikin base share information such as how well skills are being passed down, problems, and goals, as part of the overall effort in the Daikin Group to foster human resources possessing a high level of skills.
Daikin Information and Communications Technology College was established to foster human resources in the fields of artificial intelligence (AI) and Internet of Things (IoT)* to meet the rapidly changing structures of industry and society.
The college invites professors from universities such as Osaka University and leading-edge research institutes to give a wide range of courses in everything from basics such as math to programming, machine learning, and applied AI.
We are accelerating the pace at which we foster managers and existing and new employees and have set a goal of completing training in AI and IoT for 700 employees by the end of fiscal 2020 and 1,000 by the end of fiscal 2021.
In fiscal 2019, 100 newly hired employees enrolled. Curriculum was refined based on the results of the training in fiscal 2018. In addition, we conducted AI training on the topic of "how can AI expand the possibilities for companies" for all executive officers in September 2019.
|Fostering AI and IoT Human Resources Among Newly Hired Employees||Fosters specialist human resources in AI and IoT solutions unique to Daikin who understand air conditioning technology, etc.||[First year]
AI knowledge (using AI technologies from Osaka University), real data analysis using AI, IoT knowledge, business division knowledge and business model, etc.
Project-based learning (PBL using frontline data)
|AI Technology Development||Fosters human resources who can externally outsource development using AI technologies and AI development||
|System Development||Fosters human resources who can externally outsource systems development and development of systems needed for introducing AI to existing systems||
|AI Utilization for Managers||Fosters human resources who can plan and implement business or operational improvements utilizing AI and IoT||
|AI Utilization for All Employees||Raises awareness about improving AI literacy||
Since 1994, Daikin Industries, Ltd. has worked to boost the level of its manufacturing by having a Kaizen Team of experienced workers lead training for young employees in the production division.
During the four-to-six-month training, each young employee is led by two or three experienced workers. Participants get practical work in the main aims of the particular session, taking classroom lectures in subjects like electrical circuitry, as well as applied learning in sheet metal working, arc welding, and circuitry.
The system began with training for mid-level employees but now focuses on passing on skills and techniques to young employees. Apart from the passing on of techniques and skills, this training is aimed at giving the young employees a rare opportunity to interact with veterans and thus raise their awareness about the value of carrying on Daikin's tradition of skill.
This training has been particularly helpful in raising productivity in the Air Conditioner Manufacturing Division as participants have learned to take the initiative in using what they have learned immediately on the job.
As of fiscal 2019, a cumulative total of 173 employees at the Sakai Plant and 128 employees at the Shiga Plant had taken this training.
In fiscal 2018 in the chemicals divisions, new trainers were certified and training was held in skills (malfunctions, abnormalities) and fundamental tasks. Furthermore, we will increase the number of trainers and continue to provide skills training to operators.
Daikin is focused on development and employment assistance for science and technology students particularly in emerging countries in order to foster engineers critical to the spread of air conditioning around the world.
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