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Human Resources

Occupational Safety and Health

Basic Policy

Daikin Group Conduct Guidelines state that we are constantly aware of and taking action on the safe operation of our workplaces. To achieve this, we constantly strive to create a "zero accident" workplace where Daikin employees and subcontract employees work safely, both for their own sake and to instill a feeling of safety in the minds of residents around our factories.

Group Conduct Guidelines

9. Ensuring the Safety of Operations

We shall take all possible precautions for safe operations and act with a mindset of "Safety First" to ensure the safety of the workplace and further gain the trust of people in the regions we serve.

Occupational Safety and Health Management Structure

Officer in Charge of Safety Leads Safety and Accident-Prevention Efforts

Daikin aims to maintain "zero accident" workplaces at all global production bases. An officer in charge of safety is appointed to drive these efforts and comprehensively promote the safe operation of production facilities throughout the Group.

To improve the level of safety throughout the entire Group, global safety and security meetings led by the officer in charge of safety are held twice a year. These meetings report on the occurrence of accidents in Japan and overseas (number and type of accidents, etc.), details of safety and security meetings held in each region, status of support provided to overseas bases with a high frequency of accidents, and the status of countermeasures against common issues globally. Discussions are also held on ways of further improving the level of safety.
Major safety issues or concerns are reported promptly to the officer in charge of safety when discovered, who then orders the department responsible for safety of the applicable base to rectify the situation and implement countermeasures. In turn, solutions are rolled out to the entire Group.

In Japan, Occupational Safety and Health Committees are established at each plant jointly involving labor and management to devise annual safety policies, formulate occupational safety and health plans and implement the PDCA cycle. The committees, which meet monthly, are comprised of the health and safety officer (head of each plant), safety manager, health manager, industrial physician, and representatives from the company and labor union, in accordance with laws and regulations.

Overseas, employees responsible for safety are appointed at each production base and tasked with promoting safety and accident prevention measures. Annual safety meetings are held in each region in an attempt to improve the level of safety measures.

Occupational Safety and Health Promotion Structure

Occupational Safety and Health Promotion Structure

Fostering Safe Workplaces

To prevent the occurrence of occupational injuries, Daikin carries out safety countermeasures after each base conducts risk assessments and identifies facilities that pose a high risk of injury. When an injury occurs at a base either inside or outside of Japan, matters concerning the monthly occurrence, causes, and countermeasures are reported to the officer in charge of safety via the department responsible for safety at Daikin Industries, Ltd., pursuant to the Group's injury reporting guidelines. In turn, this information is reported to and shared with the global safety and security meeting two times per year. For example, regarding accidents involving forklifts and onsite vehicles, which had seen a rising number of accidents globally, details of these accidents and countermeasures were shared by each base at the global safety and security meeting, and now we are striving to prevent future accidents by installing safety equipment on forklifts at each base and increasing workers' safety awareness through training. In addition, we are making efforts to prevent occupational injuries irrespective of legal requirements in each country by making helmets mandatory at overseas bases and taking other measures.

To foster greater safety awareness, every year in July (in conjunction with Nationwide Safety Week in Japan) the President of Daikin Industries, Ltd., shares a message with the entire Group about the key initiatives for that particular fiscal year. Also, every year, senior management, the officer in charge of safety and the department responsible for safety visit bases in Japan and abroad to provide guidance for ensuring safety. We are also working to improve awareness of safety by having the department responsible for safety collet information on the occurrence of accidents in the Group monthly which is then shared with safety managers at each base.

Targets and Achievements

Aiming for "Zero Accident" Workplaces at All Production Facilities

Aiming for "zero accident" workplaces, Daikin utilizes a rate showing the frequency of occupational accidents as an indicator of operational safety. The frequency rate of occupational accidents for the entire Daikin Group in fiscal 2019 was 1.26.

Frequency Rate*1 (Including group companies in Japan and overseas)

Frequency Rate (Including group companies in Japan and overseas)
This shows the frequency of work-related accidents, expressed in number of casualties for every 1,000,000 working hours.
Frequency rate = Number of fatalities/injuries caused by work-related accidents / Total actual working hours × 1,000,000
Calculated based on information from U.S. Bureau of Labor Statistics (November 2019).
No data was released for the U.S. in fiscal 2019. (As of the end of May 2020)

Severity Rate* (Including Group companies in Japan and overseas)

Severity Rate ((Including Group companies in Japan and overseas)
This shows the severity of the calamity, expressed in man-days lost per 1,000 hours worked.
Severity rate = Total number of working days lost / Total actual working hours × 1,000

Occupational Illness Frequency Rate*1 (OIFR) (Daikin Industries, Ltd. only*2)

  2016 2017 2018 2019
Occupational Illness Frequency Rate 0 0 0 0
Occupational Illness Frequency Rate = (Number of Occupational Illnesses/Total Working Hours) x 1,000,000.
Daikin Industries, Ltd.'s Sakai Plant, Yodogawa Plant, Shiga Plant, and Kashima Plant

Occupational Safety and Health Management System

59 Bases Certified for OHSAS 18001 and Other Standards

Daikin has production bases around the world and we ensure safe plant operation and worker safety through the creation of occupational safety and health management systems at each base, as well as certification for international standards such as OHSAS 18001.

Under this system, we use risk assessment to reduce and manage the risk of health and safety problems, and we ensure that we are continuously in compliance with laws and regulations. In addition, every year, we conduct internal and external audits, along with education and safety patrols with the aim of achieving "zero accident" workplaces.

As of the end of fiscal 2019, 37 air conditioning manufacturing bases and seven chemical manufacturing bases had acquired certification related to OHSAS 18001 and other occupational safety and health management systems.

Number of Bases with Occupational Safety and Health Management System Certifications

Air Conditioning Chemicals Total
Japan 2 1 3
China 22 3 25
Asia and Oceania 11 0 11
Europe 14 4 18
North America, Latin America 1 1 2
Total 50 9 59

Employee Education and Training

Hands-On Training Raises Safety Awareness at Daikin Worldwide

An important focus in recent years has been hands-on training that simulates situations where certain actions or situations could invite danger. Using specially made devices and machines, employees take part in hands-on mock training in which they experience what it is like to be caught in or trapped by machinery in the equipment manufacturing industry, where such accidents are common; and where they see firsthand the danger of fire and pressure caused by chemical reactions common in the chemicals manufacturing industry. We continue to hold training based on effective programs that combine with theoretical learning in the classroom.

As an operator of chemical plants, Daikin continues to provide basic work training essential to plant operations, having introduced pump circulation units and flange closure simulators, in order to increase the technical skills of operators. In addition, we have introduced a process training simulator for even more specialized learning where participants master the principles of process chemistry while fostering understanding of control operations and processes so that they can respond properly in case of changes in process. In this manner, our training covers the prevention of disasters and accidents.

Interactive training to heighten safety awareness

  Details of initiatives at divisions
The air conditioning divisions
  • Raise awareness toward safety by holding hands-on safety training that fosters awareness through experience
The chemicals divisions
  • Hold hands-on simulation-based training where an emergency shutdown is reenacted virtually based on the expertise of professionals coupled with data from plant abnormalities in order to train employees on how to respond.

At our overseas bases, we seek to increase technical skill levels through participation in training in Japan. We also aim for zero workplace accidents at overseas bases through efforts such as safety education and safety patrols.

Stakeholder Engagement

Dialogue with Communities for Safer Plants

We have established venues for regular dialogue with local community members for safety plants in order to provide added peace of mind to the people living around our plants.

Employee Health Management

Supporting Employee Health through Checkups and Counseling

Daikin Industries, Ltd. strives to maintain employees' health by providing all employees with semi-annual health checkups, as well as semi-annual special checkups for those engaged in specialized work, as required by health and safety laws. In fiscal 2019, 94% of employees underwent checkups.
Employees who are found to have problems are put under the direct guidance of the company health clinic and are given thorough guidance in necessary measures to take. At such secondary checkups, employees are given personalized health guidance and advice on improving their habits that matches their individual lifestyles. Employees who require detailed examinations and treatment are sent monthly follow-up emails as part of our efforts to decrease the number of people not getting the care they need.
Employees working excessive hours are checked by an industrial physician, and if the employee needs special attention, he or she and his or her superior will receive guidance from the physician. At interviews with industrial physicians, employees are given not just health advice but also consultation regarding family life and other personal matters.
From July 2019, we increased the number of days per week that industrial physicians visit the company from one to four times to develop an environment where employees have easy access to health consultations.

Employees' health management

  Details of initiatives at plants
Sakai Plant
  • Holds sporting events with the goal of promoting employee health and getting employees communicating
Shiga Plant
  • Promotes health initiatives, including the establishment of health commendation system
  • Hosts Genki Festa as a venue for promoting employee health and communications between workplaces
Yodogawa Plant
  • Conducts health seminars for all employees
  • Hosts seminars led by industrial physicians
  • Provides venues to establish good exercise habits
  • Holds Health Festival for employees and their families
  • Hosts stretching classes and yoga classes


Percentage of Employees Taking Periodic Health Checkups (Daikin Industries, Ltd. only)

Percentage of Employees Taking Periodic Health Checkups (Daikin Industries, Ltd. only)(Daikin Industries, Ltd. only)

Percentage of Employees Requiring Health Guidance and Attention (Daikin Industries, Ltd. only)

Percentage of Employees Requiring Health Guidance and Attention (Daikin Industries, Ltd. only)(Daikin Industries, Ltd. only)

Mental Health

Awareness of Individuals and Organizations Dealing with Mental Health Issues and Provision of Specialist Care

Daikin Industries, Ltd. strives to maintain the physical and mental health of employees. Based on guidelines from the Ministry of Health, Labour and Welfare, four types of mental healthcare measures, such as self-care and care by dedicated outside staff, are planned and implemented at all bases depending on the needs of each base.

For example, industrial physicians provide mental health checkups to employees who are transferred and to newly hired employees after three months, as well as to employees whose questionnaires have showed they are facing problems. There are also mental health lectures. In fiscal 2016, we began conducting stress checkups at all Daikin bases in Japan. Persons judged to have a high risk of stress met with industrial physicians so that their problems could be discovered early and solved through numerous approaches such as self-care and work environment improvement.

Mental health care

  Details of initiatives at plants
Sakai Plant
  • Provides individual counseling to newly hired employees
  • Provides counseling to employees in their 20s and 30s
  • Conducts self-care education by a mental health professional for employees in their late 30s and early 40s
  • Holds groupwork based on case studies for employees in leadership positions
Shiga Plant
  • Holds self-care training for employees in their third and fifth years
  • Provides line care education for employees in leadership positions
  • Holds line care education for managers
  • Holds self-care training for all employees
Yodogawa Plant
  • Publishes mental care handbooks that introduce method for relieving stress and self-checking one's health
  • Holds line care education for managers

Shortening Working Hours

Eliminating Long Working Hours by Obligating Employees to Leave at Closing Time and Boosting Work Efficiency

Daikin strives to comply with labor related laws and regulations in the countries and regions where it operates and to eliminate prolonged working hours of employees, under the Group Conduct Guidelines that state, "Respect for Human Rights and Diversity and Observance of Labor Laws."

Respect for Human Rights and Diversity and Observance of Labor Laws

We shall respect the human rights of each and every employee and shall not engage in conduct that discriminates on the basis of nationality, race, ethnicity, religion, color of skin, age, gender, sexual orientation, or disability. Diversity in individual values is enthusiastically accepted, and we shall work to make the unique talents and abilities of each and every person the driving force of the organization. We shall also observe both the letter and spirit of all labor laws and regulations of each country and region, and under no circumstances shall we sanction the labor of underage employees, minors who do not meet the minimum legal age requirements (child labor), or labor performed under compulsion or against a person's will (forced labor).

For example, Daikin Industries, Ltd. strives to eliminate long working hours through measures such as obligating employees to leave the office at closing time once a week and prohibiting employees from coming to work on their days off (unless absolutely necessary and approved by the department head).

In this way, we are making a concerted effort to improve both work rule compliance and work efficiency. Yearly plans are made for each employee's duties and working hours, and to ensure that work and personnel management are in line with the plans, checklists are filled out to manage daily work.

Furthermore, by implementing a planned 5-day paid work leave system and establishing 3 days of general paid leave, we aim to promote respect for work-life balance and a more vibrant work environment.

Percentage of Employees Taking All Paid Leave (Daikin Industries, Ltd. only)

Percentage of Employees Taking All Paid Leave (Daikin Industries, Ltd. only)

Average Hours of Overtime per Employee (Daikin Industries, Ltd. only)

Average Hours of Overtime per Employee (Daikin Industries, Ltd. only)

Measures to reduce working hours

  1. Daily management of operations
    Self-checks and mutual-checks using checklists.
  2. Raising awareness and changing company culture
    Managers lead the way by not working on days off or late at night. Change from calculating working hours by month to calculating by week in order to more quickly adjust work plans and work load. Workplaces voluntarily establish their own rules regarding working for especially long hours.
  3. The 5 Rules
    Ensure that employees leave work at closing time once a week. Nobody works on days off. Do not allow employees to work excess hours. Do not make employees do unpaid overtime. Late night work is prohibited. Each department sets its own maximum permitted work time.
  4. Clarify management of operations
    Implement a work attendance system.
  5. Set goals to improve productivity and work efficiency in each division

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