Stakeholder Engagement | Stakeholder Engagement

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Stakeholder Engagement

Stakeholder Engagement

Basic Policy

So that we can continue to contribute to society, Daikin uses every means possible to gather the opinions of stakeholders, report these to company officers, and reflect them in our management, all with a focus on stakeholder engagement^*.

Daikin's main stakeholders are the customers to whom we provide products and services, those directly affected by our business including shareholders, investors, employees, and business partners, as well as members of local communities, who are affected by our business activities. Moreover, the national and local governments of the countries where we do business, and those countries' industry groups, are connected to our efforts to improve environmental performance and disseminate environmental technologies. But no single group of stakeholders has priority over another; they are all important to Daikin.

*: Stakeholder engagement
The process of being actively involved with one or more stakeholders through dialogue or other means, with the aim of achieving a mutually acceptable outcome, in the course of a corporation's integration of its social responsibility into day to day practice. (From the Keidanren's Charter of Corporate Behavior)

Stakeholder Engagement Efforts

Stakeholders	Main dialogue methods and opportunities	Main dialogue representatives at Daikin
Customer	Daily sales activities Contact Centers Showrooms Dialogue during repair visits “Thank You” sales events and product explanations at distributors Website and social media	Sales divisions Service divisions General affairs divisions
Shareholders and investors	Shareholders' Meeting Briefings for analysts & investors and respond to individual requests for information Integrated Report, business reports Information for investors on Website	General affairs divisions Corporate communication divisions
Procurement business partners	Daily procurement activities Supplier briefings Supplier Quality Conferences Quality audits	Procurement divisions
Employees	Daily dialogue Interviews based on employee self-assessments Labor-management council meetings, labor union council meetings Group Management Meeting Global managers' meetings	All divisions Human Resources Division Corporate Planning Department
National and local governments	Dialogue with government representatives in each country Dialogue with UN representatives	Group companies Daikin bases
Universities and academia	Air Conditioner Forums (Konwakai) Joint research and joint development	Public relations divisions Research divisions
Other businesses, industries	Joint research, joint development Participation in industry events	Research divisions CSR divisions
NPOs, NGOs	Dialogue with NPOs and NGOs	CSR divisions
Communities	Informing local community of emergency disaster drills Factory tours Involvement with local groups and events Providing environmental education	Group companies Daikin bases CSR divisions

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