Stakeholder Engagement | Stakeholder Engagement

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Stakeholder Engagement

Stakeholder Engagement

Basic Policy

So that we can continue to contribute to society, the Daikin Group uses every means possible to gather the opinions of stakeholders, report these to company officers, and reflect them in our management, all with a focus on stakeholder engagement^*.

The Daikin Group's main stakeholders are the customers to whom we provide the Group's products and services, those directly affected by our business including shareholders, investors, employees, and business partners, as well as members of local communities, who are affected by our business activities. Moreover, the national and local governments of the countries where we do business, and those countries' industry groups, are connected to our efforts to improve environmental performance and disseminate environmental technologies. But no single group of stakeholders has priority over another; they are all important to the Daikin Group.

*: Stakeholder engagement
The process of being actively involved with one or more stakeholders through dialogue or other means, with the aim of achieving a mutually acceptable outcome, in the course of a corporation's integration of its social responsibility into day to day practice. (From the Keidanren's Charter of Corporate Behavior)

Stakeholder Engagement Efforts

Stakeholders	Main dialogue methods and opportunities	Main dialogue representatives at Daikin
Customer	Daily sales activities Contact Center Showrooms Dialogue during repair visits “Thank You” sales events and product explanations at distributors	Sales divisions Service Division
Shareholders and investors	Shareholders' Meeting Briefings for investors Integrated Report, business reports Information for investors on Website	General Affairs Department Corporate Communication Division
Procurement business partners	Daily procurement activities Supplier briefings Supplier Quality Conferences Quality improvement announcement meetings Quality audits	Procurement Division
Employees	Interviews based on employee self-assessments Labor-management council meetings, labor union council meetings Group Management Meeting Global managers’ meetings	Human Resources Division Corporate Planning Department
Communities	Informing local community of emergency disaster drills Factory tours Involvement with local groups and events Providing environmental education	Group companies Daikin bases CSR Division
NPOs, NGOs	Dialogue with NPOs and NGOs	CSR Division
National and local governments, industry, academia	Dialogue with government representatives in each country Dialogue with UN representatives Participation in industry activities Research in joint industry–academia initiatives Air Conditioner Forums	Group companies Daikin bases PR divisions CSR Division Research Department

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