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CSR for Value Provision
Customer Satisfaction

Policy

Providing Peace of Mind and Reliability through a Focus on Customer Orientation, Experience, Performance, and Advanced Technologies

CSR Targets 2020

Developing business in more than 150 countries throughout the world, Daikin provides customers with the highest degree of satisfaction by ensuring a high level of quality through efforts to provide products and services meeting local needs.
We regularly listen to customer feedback from around the world and utilize this feedback in product development in a continued pursuit of customer satisfaction throughout the product lifecycle.

Fiscal 2017 Achievements

With fiscal 2015 as the base year, we measured how much we improved after-sales service customer satisfaction.

Customer Satisfaction (over fiscal 2015)

Japan:

1.11

China:

1.01

Singapore:

1.03

Italy:

1.00

Sustainability

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