Daikin leverages its experience and technology to deliver air conditioning solutions that meet the demands of any setting.
To properly protect the range of customer information entrusted to us, Daikin has a Personal Information Protection Policy, as well as various in-house rules for information protection. For example, in the Daikin Group in Japan, personal information managers and others in each division follow these in-house rules in leading employees in the strict protection of personal information. Since 2005, we have striven to strengthen information management through annual conferences of personal information managers, who make every effort to reduce risk related to confidential information and personal information.
Particularly in divisions that handle repair information data on customers on a daily basis, we do everything possible to keep this information secure. To continually monitor and improve on our information security system, employees conduct their own self assessments, the legal department conducts legal audits, and the Internal Auditing Department conducts audits.
In May 2017, the revised Act on the Protection of Personal Information of Japan went into effect, and in response we revised in-house rules and procedures and had all employees of the Daikin Group in Japan take e-learning on personal information protection.
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